1- Why isn't the tracking link working once I receive an email confirmation on the order?
Tracking information will be available 24-48 hours after processing your order.
2- I still have not received my package, what do I do?
Feel free to contact shopynest support 24/7 at (info@shopynest.com) with your order number, so that we can help you locate your order, and give you up-to-date shipping and tracking information.
3- The tracking states it has been "Delivered" but I have not received it yet. What do I do?
We want you to be able to enjoy your order! and if your package has been marked as “Delivered” and you haven’t yet received it, Sometimes, the order is arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery if you also didn’t receive it then please feel free to contact our customer support team at (info@shopynest.com).
4- Can I change my shipping address after placing an order?
We are able to change the shipping address within 24 hours of placing it, before starting for shipping, once it has been packaged and processed we cannot change the address. Make sure to provide your correct address so that you can receive your order. We are not responsible for orders that are delivered to the wrong address provided by the customer.
5-Exchange Policy:
We do not accept returns nor make refunds if it doesn’t go with our returns policy. Please, do not send items back without contacting us first because we may only work on exchanges.
Exchanges may be made for any item except for those that are personalized or customized.
The customer is responsible of contacting us within 24hours of delivery regarding any issues with their orders such as the item being defective or broken. We may always replace the item free of charge in case it's received in a defective condition.
6- What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described
- The item you received that was assured to be genuine was fake